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Terms and Conditions

Privacy policy

Protection and processing of personal data


The site www.hotelbelvederebraila.ro is operated by BELVEDERE HOTEL & CLUB INTERNATIONAL SA, with its headquarters in Braila, Independentei Square, no. 1, Jud. Braila, registered with the Trade Register Office of Braila under no. J09 / 367/2015, CUI 2269065, hereinafter referred to as OPERATOR or Belvedere Hotel.

Belvedere Hotel processes your personal data as below.

1.Categories of personal data

For the purposes of the Processing referred to in point II below, we process your personal data provided within our site, hereinafter referred to as "Personal Data", as follows:

• Surname, first name, date of birth, mobile / home phone number, e-mail address, home address, (hereinafter referred to as "Personal Data");

• Reservation number placed, room reservation type, payment information (excluding bank card details), details of transactions (hereinafter referred to as "Reservation data");

• Content of the submitted comment and its subject, the content of the documents attached and transmitted to the Belvedere Hotel (hereinafter referred to as "Communication Data");

• Information on the use of your user account and Site by you, such as the date and time you accessed Website, including the public IP address, the Public Device ID, and similar data about you (hereinafter referred to as "Monitoring data ").

Hotel Belvedere will collect your Personal Data in the following ways: directly from you (provided on site, email, social networking or other means of communication), traffic reports registered by the servers hosting the site, social networks such as and through cookies or third-party partners that provide us with data to deliver the products to you (e.g., online sale platforms).

2. Purposes of the Processing

We process your Personal Data to the extent permitted or required by applicable law for the following purposes:

1. to provide the goods and services provided by Hotel Belvedere, including the specific actions of this activity, including to allow the optimal use of the Site and in order to obtain statistical information for the Hotel Belvedere Hotel Services Improvement (hereinafter referred to as "Purposes related to the provision of services and the operation of the Site");

2. for the secure management of the Belvedere Hotel Information System and in order to avoid criminal activities (hereinafter referred to as "Security and Fraud Prevention Purposes");

3. to allow guests to book rooms on the Belvedere Hotel website. We use the information you provide us to manage your reservation on our Site. You can manage your reservation, cancel it or fill it out. (hereinafter referred to as "Online Booking Purposes");


4. To enable marketing activities (hereinafter referred to as "Marketing Purposes"); These activities may include:

1. Use of your Personal Information to send you news about our products and services when booking a room. You can unsubscribe from these marketing communications, anytime, quickly and easily. Simply click on the "Unsubscribe" link included in each newsletter.

2. Based on the information you provide us you can show personalized offers on the Site (including social networks). These may be offers that you may receive directly on the Site, third-party offers, or products that we think you would be interested in.

3. When you participate in other promotional activities (raffles, contests), you may be asked to provide us with relevant information that will be used to administer these promotions or to take possession of the prizes awarded. We will use the Personal Data as provided by you to Hotel Belvedere for the purposes stated in this Privacy Policy.


3.The groundwork of processing your personal data

Generally, processing of Personal Data is necessary for the purpose of carrying out activity specific to the purposes of the Processing. In general, you are required to provide your Personal Data on a mandatory basis, except in limited circumstances where we communicate that certain information is optional. If you do not provide us with the required data to be provided, the process may be delayed or even impossible..

In order to process your Personal Data, Hotel Belvedere is based on various legal bases, as follows:

1. Consent: We can rely on your agreement to use your personal information for certain direct marketing purposes, consent being the legal basis for the collection, processing and use of your Personal Data, as permitted by applicable law. You may withdraw your consent at any time by contacting us at the addresses at the end of this Privacy Policy.

2. Execution of a contract or for the conclusion of a contract: Processing is necessary for the performance of the contract to which the data subject is a party or for making the necessary steps to conclude the contract between you and Hotel Belvedere (in the case of the clients being the reservation of the rooms). For example, if you use our services to make an online order, we will use your Personal Information to fulfill our obligation to complete and manage that booking in accordance with our contract with you. Also, Processing of Your Personal Data may be necessary to take steps before concluding a possible contract, as you are a potential partner and would like to contact us for a possible commercial collaboration;

3. Legitimate Interests: We may use the information for our legitimate interests, such as providing the best content of the Site, emails and newsletters to improve and promote our products and services as well as Site content ours, and for legal, administrative, and fraud detection purposes.


PERSONAL DATA

Purposes of the processing

 

Categories of personal data involved

The basis of processing

Purposes related to the provision of services and the operation of the Site

  • Personal data

  • Communication data

  • Execution of a contract;

  • Based on a legal obligation; or

  • Based on legitimate interest.

Security and fraud prevention purposes

  • Personal data

  • Order data

  • Monitoring data

  • Based on a legat obligation; or

  • Based on legitimate interest.

Online booking purposes

  • Personal data

  • Order data

  • Communication data

  • Execution of a contract;

  • Based on a legal obligation; or

  • Based on legitimate interest.

Marketing purposes

  • Personal data

  • Order data

  • Based on consent;

  • Based on legitimate interest.



4.Transfers of data, recipients and the legal basis of such transfers

4.1.Recipients

Third party: Belvedere Hotel can transfer data to governmental and regulatory agencies, courts and other governmental authorities, in accordance with the applicable law, based on Article 6 (1) (c) GDPR, and external consultants acting as data controllers eg lawyers, accountants, auditors, etc.) based on Article 6 (1) (f) GDPR.

Belvedere Hotel Service Providers in its normal business operations, Belvedere Hotel concludes contracts with service providers to carry out certain tasks related to customer or IT management, global provider management, providing global secure systems and networks as a service provider services. Some companies can process personal data including: processing payments (eg, banks, payment processors, etc.), delivering products (eg carriers / couriers), organizing campaigns and designating winners (eg marketing agents and advertising), awarding prizes (eg travel agencies). Third-party service providers have signed confidentiality clauses and are not allowed to use your Personal Data for purposes other than those listed in this Privacy Policy.

4.2. Transfers of cross-border data

We transfer your Personal Data outside of your country in countries within the European Union.

5. Retention periods

Personal data processed for the purposes herein will only be retained for as long as it is necessary for the duration of your account and subsequently during a transition period (for example, to receive a response to your request, to deliver the goods, issue invoices) or for any other longer period in which Hotel Belvedere has a legal obligation to archive Personal Data.

If a legal action is initiated, Personal Data may be retained until the end of this action, including any period of appeal, and then deleted or archived in accordance with applicable law.

We will keep your Personal Data for as long as required or permitted by applicable law. Subsequently, we will remove / delete your Personal Data from our systems and records and / or take steps to anonymize them so that you can no longer be identified based on them. In all cases, Personal data from contracts, communications, and other identified documents may be subject to legal storage requirements, which in principle require retention for up to 10 years. Any other Personal Data will be deleted, in principle, within 6 months of deletion of your user account or collection through the Site, except for the Data

Regarding booking dates that may be kept for up to 3 years from the date of the transaction or, as the case may be, for a period necessary to meet legal obligations (including if we are bound by a court order) or if it is necessary for reasons security, fraud prevention, litigation or abuse.

6. Security procedures

In accordance with European data protection legislation, we use reasonable procedures to prevent unauthorized access to and misuse of Personal Data. We use appropriate systems and procedures to protect and secure the Personal Data that you submit to us. We also use security procedures and technical and physical restrictions on accessing and using Personal Data on our servers. Only authorized personnel can access your personal information while working.

7. Your rights

If you have expressed your consent to certain processing activities, you may withdraw this consent at any time with future effects. Such withdrawal will not affect the lawfulness of the Processing prior to the withdrawal of the consent. Under the conditions provided by applicable law (GDPR), you have the following rights:

1. The Right of access: You have the right to be notified on request if your Personal Data is processed, and if so, you have the right to request access to them. the information includes, among other things, the purposes of the Processing, the categories of personal data affected and the recipients or categories of recipients to whom they have been disclosed or will be disclosed to your personal data. You have the right to obtain a copy of the processed Personal Data. For additional copies, we can charge you a reasonable fee based on administrative costs.

2. The Right to rectification: You have the right to obtain from us rectification of your incorrect personal data. depending on the purposes of the Processing, you have the right to fill in incomplete personal data, including by means of an additional statement.

3. The Right of Withdrawal ("the right to be forgotten"): You have the right to ask us to delete your Personal Data.

4. The Right to Restriction: You have the right to request the Restriction of the Processing of Your Personal Data. in this case, the data will be marked and can only be processed for certain purposes.

5. The Right to Data Portability: You have the right to receive your Personal Data that you have provided us in a structured, common, machine readable format, and you have the right to transmit these data to another entity without objections on our part.

6. The Right to object:

You have the right to object, at any time, to Your Personal Data Processing on your own account, and may be required to discontinue your Personal Data. If you have the right to object and exercise it, we will no longer process your Personal Data for that purpose. Exercising this right does not entail any cost. This right may be invalidated in particular if the processing of your personal data is necessary for the formalities involved in concluding a contract or in fulfilling a contract already concluded.

The above mentioned rights shall be exercised by a written, dated and signed application submitted to Belvedere Hotel at Braila postal address, Piata Independentei nr. 1, Jud. Braila - to the attention of the Administrator - or to contact@hotelbelvederebraila.ro. in your application, you can show if you want the information to be communicated to a specific address, which may be e-mail, or a mail service to ensure that the handover is done only personally. Please note that prior to any such request, we reserve the right to verify your identity to ensure that the request comes from you.

Belvedere Hotel will communicate the requested information, within 30 days of receipt of the application, in compliance with your request for communication.

Please be aware that the above rights may be limited under the applicable national data protection law. Hotel Belvedere, as data operator, remains the central contact point for exercising these rights.

You also have the right to file a complaint with the National Supervisory Authority for Personal Data Processing.


Please send any questions to Hotel Belvedere at contact@hotelbelvederebraila.ro or at Braila, Piata Independentei nr. 1, Jud. Braila - to the Administrator's attention

8. How do we process the personal data of the children?

The services and products offered by the Website www.hotelbelvederebraila.ro are not intended for minors.

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